Where is Counter Pickup available?
- Jewel Osco, 1224 S Wabash, Chicago, IL 60605,
(312) 919-4257 Outside Kiosk
How does Kiosk Pickup work?
Kiosk Pickup is very similar to our DriveUp & Go™ service. Sign in to your account, reserve a day and a time for Pickup from the climate-controlled Kiosk, complete your shopping, and then check out. Pickup times are available in 2-hour windows, from 8 AM - 8 PM. When you arrive at the store, proceed to the Kiosk located outside of the store and scan the QR code or enter the Pickup code from the email you received notifying you the order is ready for pickup. The Kiosk will automatically retrieve your order and bring it to the front of the Kiosk, where you can open the glass door and remove your items from the crate. Please leave the crate in the Kiosk and close all doors when finished. A Store Associate will bring out any age-restricted or oversize items included in your order (age-restricted items will require an ID check).
What happens to my Kiosk Pickup order if I arrive at the store after my 2-hour window has expired?
If you arrive a few minutes after your 2-hour window has expired your order may still be inside the Kiosk, simply scan the QR code or enter your Pickup code to check. If you arrive substantially after your 2-hour window has expired, your order will be held inside the store until 8 PM that day, simply call the number posted on the Kiosk and a Store Associate will help you.
Can I return items to the Kiosk?
No, at this time Kiosks are only available for pick up.
Are the Kiosks temperature controlled?
Yes, Kiosks contain climate-controlled areas for your order, depending on the items in the order.
What if some of my items are damaged? What if I can’t reach the items? Or what if I have other problems?
For any problems with your order, please call the number posted on the Kiosk and a Store Associate will help you.
When will I receive my Pickup codes?
You will receive an email with your Pickup codes shortly after your order is ready.
What if I don’t get my Pickup codes before my reserved time?
If you haven’t received your Pickup code before your reserved time, then we’re probably running behind on your order and a Store Associate will reach out to you to reschedule. Feel free to contact the store directly and ask to speak with the Online Order Department if you have any questions or problems.
